Privacy Policy
Information We Collect
Depending on the services used, PH11 may process the following categories of information:
- Account Details: Registered mobile number, username, and authentication information.
- Verification Information: Identity details required for account verification and legal compliance.
- Transaction Records: Deposit, withdrawal, and payment-related records.
- Technical Data: IP address, device information, browser type, and login activity.
- Support Records: Messages and information submitted during customer support inquiries.
Only information necessary for a defined and lawful purpose should be collected.
How Personal Information Is Used
Personal information may be processed to manage accounts, authenticate login requests, handle transactions, provide customer support, and meet applicable regulatory obligations.
Where permitted by law, technical information may also be used to identify suspicious activity, investigate security incidents, and improve platform functionality.
Personal information must not be used for unrelated purposes without an appropriate legal basis.
Data Security and Payment Privacy
Account credentials, identity information, and financial records require appropriate technical and organizational safeguards against unauthorized access, loss, or disclosure.
Users should protect their passwords and never share verification codes, GCash PINs, or Maya account credentials with third parties.
No online service can guarantee complete protection against every security threat.
Cookies and Third-Party Services
PH11 may use cookies or similar technologies to maintain login sessions, remember preferences, and understand website performance.
External payment processors, game providers, or technical service providers may process information when necessary to deliver their services.
Any sharing of personal information must have a lawful purpose and be subject to appropriate privacy and security safeguards.
Data Retention and User Rights
Personal information should be retained only for as long as necessary to fulfill its stated purposes or comply with applicable legal obligations.
Under Philippine data protection law, users may have rights to access, correct, object to certain processing, request erasure or blocking, and exercise data portability where applicable.
Requests may be subject to lawful verification and retention requirements.
Children’s Privacy
PH11 gaming services are intended only for eligible adults aged 21 and above. Individuals below the permitted gaming age must not register or participate.
If an underage account is identified, appropriate restrictions and data-handling measures should be applied in accordance with applicable law.
Privacy Requests and Policy Updates
Users may submit privacy-related concerns, correction requests, or account data inquiries through PH11’s verified support or designated privacy contact.
This Privacy Policy may be updated when data processing practices, platform services, or legal requirements change. Material changes should be communicated through appropriate channels.